We want you to love every piece you purchase from us. Each of our terracotta jewelry items is handcrafted with great care and attention to detail. However, if you receive a damaged or incorrect product, we’re here to hel
Return Eligibility
Returns are accepted only for damaged or incorrect items. You must inform us within 2days of receiving your order.(ph:9633649852) A full opening video of the parcel (from unsealing to showing the issue clearly) is mandatory for return approval. Send the opening video and order details to WhatsApp: 9633649852.
Return Process Contact us within 3 days of delivery through WhatsApp with your order ID and opening video. Once verified, our team will guide you through the return procedure. The product must be returned in its original condition and packaging.
Refund or Replacement After we receive and inspect the returned item, we will process either: A replacement is only available for damaged products. We are not appreciate returning for any kind of faults made by customers side( eg-given order for green colour necklace, after dispatch, change mind and want blue colour)
Note:
Returns are not accepted for color variations, size differences within a small handmade margin, or change of mind. Since our jewelry is handmade, minor imperfections are part of its unique charm.
Return Eligibility
Returns are accepted only for damaged or incorrect items. You must inform us within 2days of receiving your order.(ph:9633649852) A full opening video of the parcel (from unsealing to showing the issue clearly) is mandatory for return approval. Send the opening video and order details to WhatsApp: 9633649852.
Return Process
Contact us within 3 days of delivery through WhatsApp with your order ID and opening video.
Once verified, our team will guide you through the return procedure. The product must be returned in its original condition and packaging.
Refund or Replacement
After we receive and inspect the returned item, we will process either:
A replacement is only available for damaged products.
We are not appreciate returning for any kind of faults made by customers side( eg-given order for green colour necklace, after dispatch, change mind and want blue colour)
Note:
Returns are not accepted for color variations, size differences within a small handmade margin, or change of mind. Since our jewelry is handmade, minor imperfections are part of its unique charm.
